Home Frequently Asked Questions

Frequently Asked Questions

  • Are Harvey Maria floors suitable for bathrooms?

    Yes. Our floors are completely waterproof and slip resistant, so they are perfect for bathrooms. The tiles butt up tightly together and our recommended adhesive creates a watertight bond. For inspiration, check out our Bathroom Flooring Ideas page.

  • Are they compatible with underfloor heating?

    All Harvey Maria floors are suitable for use with underfloor heating. The British Standard for the maximum temperature for underfloor heating is 27 degrees Celsius, which is well within the performance tolerances of our floors and adhesives.

    For electric/ mesh systems check with the system manufacturer for suitability with vinyl tile flooring. The heating system should be bedded within an appropriate reinforced fibre smoothing compound/ screed applied to the subfloor (plywood or concrete) and finished with a second smoothing layer to a depth recommended by the manufacturer to insure appropriate insulation. For underfloor heating pipes within concrete, prime the surface and apply an appropriate smoothing compound to a minimum depth of 4mm.

    Heating systems should be switched off for 48 hours before and after installation of the flooring, and then brought up gradually to full operating temperature over the following 7 days.

  • Are any rooms not suitable?

    All of our floors are designed to be laid flat in an indoor domestic or commercial space. However, we’re often asked about alternative uses, so please feel free to contact us if you need any further advice. For instance, there are some restrictions in terms of excessive temperature to consider, so if your room gets very hot or very cold (e.g. a south facing conservatory), or if you’re planning to use in a ‘wet-room’, please call us to discuss suitability.

    Avoid using rubber floors in areas exposed to strong sunlight and in rooms where contaminants can come into contact with the floor as surface damage and staining may occur.

  • Should I choose vinyl or rubber?

    The tough, slip-resistant top surface of luxury vinyl tiles make them an extremely versatile and practical choice for any room. Regularly used in busy commercial spaces, they are relatively simple to maintain and – with proper cleaning and care – will stay looking beautiful for years to come.

    Rubber floors are more flexible with more ‘give’ than a vinyl tile, making them wonderfully comfortable underfoot. A rubber floor will age naturally, developing a character and charm of its own, whilst remaining durable and long-lasting. Rubber flooring is more prone to fading and staining than a vinyl floor, and is not recommended for use in areas with strong sunlight such as conservatories or areas where contaminants may come into contact with the floor. The softer surface of a rubber floor makes it more comfortable and safe, but less resilient and scratch resistant than a vinyl tile.
    The flexibility of Smooth Rubber tiles makes it important that the subfloor is completely flat, as imperfections may show through to the surface which can be unsightly and may create wear spots.

  • Will the colour match my sample or previous order?

    There may be some slight colour variation from batch to batch. Your sample may be from a different batch to your order so check for colour suitability prior to commencing fitting. Always quote your batch number if you are trying to match the floor to a previous order.

  • Are your designs available on a roll?

    Most of our stock items are only available as tiles, which are much more durable than traditional ‘lino’ and vinyl flooring on a roll. The tiles are designed to butt up together with no gaps, and our recommended adhesive creates a watertight seal across the whole floor. Our Smooth Rubber collection is available on a roll by special order, so please feel free to contact us if you’d like to find out more.

  • Can you put any design or photograph onto a floor?

    Yes, we offer a custom printed flooring service where we can print any image onto a floor. Prices start from £80 per square metre with a minimum order of 12 square metres. If you would like to enquire, please feel free to drop us an email with your details and we would be more than happy to advise further.

  • Do you offer free samples?

    Yes, your first two small samples are free of charge. Additional samples are available for £2.10 each, and larger samples cost £4.20. Sample costs of up to £10 will be refunded when you place a full order over £150.

  • Do you send samples overseas?

    Yes, we send samples overseas every day. There is just a small shipping charge which will be automatically calculated at the checkout, and sample costs of up to £10 will be refunded when you place an order over £150.

  • I’m a trade customer. Can I order more free samples?

    Trade samples are available to interior designers and architects free of charge via our website – you just need to check out using your business email address. If you need trade samples for any other project, please feel free to drop us an email with your requirements.

Orders & Delivery
  • How do I calculate how many packs I will need?

    Use our Room Size Calculator to calculate the size of your room and estimate the number of packs you’ll require. We recommend that you allow 5-10% for wastage. If you need any further advice, please feel free to contact us.

  • Have you got any shops where I can see the tiles?

    Our floors are on display at your local Approved Retailers throughout the UK. If you’d like to visit our office near Haywards Heath, you can see full size samples of most of our range – please call in advance to make an appointment to ensure that someone will be available to help you (Mon-Fri).

  • When will I receive my order?

    Our free standard delivery takes approximately 5 working days to mainland UK addresses. Your scheduled delivery date can be found on your confirmation e-mail. If the scheduled date isn’t convenient for you, please contact us as soon as possible and we should be able to amend it for you.

  • What if delivery of my order is delayed?

    Stock levels vary and we do occasionally go out of stock which may delay the delivery of your order. We use reputable delivery companies but deliveries are never guaranteed to arrive on time.

    We suggest that you book your fitter several days after the confirmed delivery date of your order to allow for any possible delays. We do not provide compensation for any costs that you may incur due to the delayed arrival of your order. Remember that your floor will need to acclimatise for 24 hours prior to fitting.

  • Can I request an express or weekend delivery?

    Express 1-2 working day delivery can be selected at the checkout, and costs £12.50 for most UK orders. Timed and weekend deliveries are also available on most UK orders for a small surcharge. If you would like to enquire about an upgrade, please contact us once you have placed your order and we will organise this for you.

  • Does my order need to be signed for?

    We recommend that someone is available to sign for your order, so you may wish to have it delivered to an alternative address (e.g. a place of work.) If this is not possible, you will have the option to leave delivery instructions (e.g. if out, please leave in the porch/with a neighbour) which the delivery company may follow if they believe it to be a safe option, although this is not guaranteed. If you do choose not to sign for the goods, please note that we cannot be held liable should your order subsequently go missing for any reason.

  • Can I collect the tiles from your office?

    We don’t hold any stock at our office in West Sussex. The majority of our stock is located at our warehouses in East Sussex and Cambridgeshire, where orders may be available for collection if requested by prior arrangement.

  • I don’t live in the UK - can I still place an order?

    Yes, we ship orders all over the world every day, and the cost of shipping your order will be calculated automatically at the checkout. Free samples are also available to overseas customers – there is just a small shipping fee.

Fitting & Care
  • How is Harvey Maria flooring fitted?

    We recommend that our floors are installed onto a plywood or screeded subfloor using our recommended adhesive. Detailed instructions and videos are available on our Fitting page.  Solid colour, straight edge and flexible floors are more challenging to fit well, whereas patterned, textured and bevelled floors make for easier fitting. In all cases, the smoother and better-prepared the subfloor, the more satisfactory the final finish will be. A trained fitter will usually produce the best results, so ask your local Approved Retailer about their expert fitting service.

  • Do you offer a fitting service?

    We don’t employ any fitters ourselves, but you can find details of your local retailer here. If you need any further information, please feel free to contact us.

  • Is there a special adhesive?

    Yes, we supply the recommended adhesive which has been fully tested. It is available with free delivery when purchased with your flooring. For vinyl tiles you’ll need either our regular or high temperature adhesive, or for rubber flooring we supply a special rubber adhesive.

  • How do I care for my floor once it’s fitted?

    It’s important that you follow the specific cleaning and care advice for your floor. This will keep your floor in great condition and is a condition of the warranty. Our Floor Care Kit will help you to keep your floor clean and protected, and it’s available with free delivery when purchased with your flooring. We also recommend regular sweeping and mopping, and if there’s access to an outside area, a good entrance mat will help trap dirt before it reaches your floor.

  • Do floor mats or rubber feet/stoppers stain the floor?

    Some rubber materials common to rubber matting products, contain compounds (known as antioxidants) designed to extend the life of the rubber and prevent brittleness. When coming in to contact with flexible vinyl and rubber floors, some of these antioxidants react chemically to produce a yellowish stain. This is referred to in the flooring industry as “antioxidant staining.” To avoid this problem, ensure that any rubber items coming in to contact with the floor for a prolonged period of time (eg, rubber backed rugs, rubber mats, rubber feet/ stoppers) contain only ‘non-staining’ rubber. Suppliers of non-staining mats include turtlemat.co.uk.

  • Is my Harvey Maria floor scratch proof?

    The hard wearing top surface of our vinyl tiles has been tested and classed as scratch resistant by industry classification standards, but is not completely scratch proof. Sharp objects can scratch the floor so we suggest taking sensible precautions.

    A good entrance mat will reduce grit, sand and stones on the soles of your shoes. Furniture feet should be suitably protected on their base and office chairs should have soft wheels. Your vacuum cleaner should have free rotating wheels and should not be damaged, too hard or contain alien objects that may drag across the floor. Test on a product sample if unsure. Take particular care with rubber floors as the softness of rubber floors makes them naturally more prone to scratching.

  • Can I use a steam cleaner on my Harvey Maria floor?

    We do not recommend the use of steam cleaners or steam mops on Harvey Maria flooring. Instead, our Floor Care Kit contains a range of products designed to clean & protect your tiles. Find out more on our Cleaning & Care page.

Warranty & Returns
  • Are Harvey Maria tiles guaranteed?

    All of our floors are manufactured to a high quality commercial standard, and are supplied with a domestic warranty of up to 25 years. Visit the warranty statement for full details.

  • Can I return unused packs of tiles?

    Unfortunately, we are unable to accept the return of odd packs or part orders. Please use our flooring calculator or call the team to estimate how many packs you are likely to need, and allow 5-10% for wastage. As standard delivery is free over £45, it is usually more cost effective to order additional packs later on, rather than be left with packs you don’t need.